Conflict Resolution for Managers - Adelaide

Conflict Resolution for Managers - Adelaide

You know that feeling when two of your team members aren't talking to each other, and suddenly every meeting becomes awkward? Or when a simple project discussion turns into a full-blown argument about who should do what? Yeah, I've been there too. As a manager, you didn't sign up to be a referee, but here you are, trying to keep the peace while still getting work done.

Here's the thing - most of us never learned how to handle workplace conflict properly. We either avoid it completely (hoping it'll magically resolve itself) or jump in guns blazing and make everything worse. I've seen managers lose sleep over team disputes that could've been sorted out in twenty minutes with the right approach.

This isn't about becoming a counsellor or learning fancy psychology theories. It's about practical tools you can use when Sarah from accounting thinks Tom from IT is being deliberately unhelpful, or when your two best performers can't agree on project direction. We'll cover the stuff that actually works in real situations - like how to have those tricky conversations without making people defensive, how to get to the real issue (it's usually not what they're arguing about), and how to prevent small disagreements from turning into department wars.

You'll learn how to spot the warning signs before conflicts explode, because trust me, it's much easier to deal with tension early than to clean up the mess later. We'll also look at different conflict styles - some people need to talk it out immediately, others need time to process, and knowing the difference will save you hours of frustration.

The best part? You'll discover that some conflict is actually good for teams. I know, sounds crazy, but when people disagree respectfully about ideas (not personalities), you get better solutions. Learning to channel that energy constructively is what separates decent managers from great ones.

What You'll Learn

How to read the room and identify brewing conflicts before they derail your projects. You'll pick up on those subtle signs - the eye rolls, the shortened emails, the way people suddenly stop collaborating.

Practical conversation frameworks that work when emotions are running high. No more winging it or hoping HR will sort things out.

The difference between healthy debate and destructive conflict, plus techniques to encourage the good stuff while shutting down the toxic behaviour.

Strategies for mediating disputes between team members without taking sides or becoming the permanent middleman.

How to have difficult conversations that actually solve problems instead of creating bigger ones.

Ways to rebuild trust and working relationships after conflicts have been resolved.

How to create team agreements that prevent the same issues from popping up repeatedly.

The Bottom Line

Stop dreading Monday morning meetings because you know certain people will clash. Stop losing valuable team members because workplace tension makes their job miserable. This course gives you the confidence to address conflicts head-on, the skills to resolve them fairly, and the insight to prevent many of them in the first place. You'll spend less time playing referee and more time focusing on what actually matters - getting great work done with a team that respects each other. Plus, your team will start coming to you with problems instead of letting them fester, which means you'll actually know what's going on in your department. Trust me, that peace of mind is worth its weight in gold. Ready to stop avoiding those awkward conversations and start having the ones that actually work? Let's get you the tools you need to turn workplace friction into productive collaboration.